Answering the Call: A Guide to Providing High-Quality Consumer Education and Referral Services (for CCR&R Specialists)

September 29, 2006
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This guide provides Referral Specialists a basic overview of what elements should be involved in high-quality referrals and how to carry them out. It also includes ready-to-use resources, such as a self-assessment competency checklist, sample referral call script, parent education resources, and more.

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Child Care Aware® of America (formerly NACCRRA) is our nation's leading voice for child care. We work with more than 600 state and local Child Care Resource and Referral agencies to ensure that families in every local community have access to high-quality, affordable child care. To achieve our mission, we lead projects that increase the quality and availability of child care professionals, undertake research, and advocate child care policies that positively impact the lives of children and families. To learn more about Child Care Aware® of America and how you can join us in ensuring access to high-quality child care for all families, visit us at